If you haven't received a confirmation email for your order, here are a few possible reasons:
Payment Issue – Your order may not have been completed due to a payment problem. If takes longer than 24 hours, you will receive an email to solves this issue.
Incorrect Email Address – You might have entered the wrong email address. Try logging in through the Sign In page or contact our customer service for assistance. We can re-validate your information using the phone number provided on the order.
Spam Folder – Our emails may be blocked by your spam folder. Check your spam folder, and add us to your allowed senders list.
If you're still having trouble, please contact customer service for further support.