In rare cases, your order may be canceled due to high demand for tickets to a particular event. If many people are trying to purchase tickets simultaneously, the tickets you ordered may not be available to confirm your order. In this situation, we will attempt to fulfill your order with comparable or upgraded tickets at no additional cost, as part of our Buyer Guarantee. If we cannot reach you to discuss replacement options, your order may be canceled, and you will receive a refund.
Additionally, if a credit card authorization form is required to confirm your order and we do not receive it, your order may also be canceled, and the order cost will be refunded.